Help & Questions

Petsologist FAQs

What is Petsologist?
Petsologist is a premium pet care brand offering shampoos, conditioners, sprays, and deodorizers designed to pamper pets with safe, science-backed grooming products.
Are Petsologist products safe for all pets?
Yes, all products are formulated with pet-safe ingredients, suitable for dogs and cats. They are free from harsh chemicals and designed to be gentle on sensitive skin.
Where is Petsologist based?
Petsologist operates in the Philippines, with products available through its official website and partner platforms like Shopee, Lazada and Tiktok.

How can I place an order?
Orders can be placed directly on Petsologist.com by browsing the catalog and checking out securely.
What payment methods are accepted?
Petsologist accepts major credit/debit cards and online payment options supported by Shopify’s secure checkout system.
Can I modify or cancel my order?
Orders can be modified or canceled before shipping. Contact customer support immediately for assistance.

Do you ship nationwide?
Yes, Petsologist ships across the Philippines and overseas. Delivery times vary depending on your location.
How long does delivery take?
Standard delivery usually takes 3–7 business days. Metro Manila orders may arrive sooner.
Do you offer international shipping?
Yes. Petsologist offers international shipping.

What is your return policy?
Petsologist accepts returns for defective or damaged items. Customers should contact support within 7 days of receiving their order. Please refer to the Return Policy page.
How do I request a refund?
Refunds are processed once returned items are inspected. Contact customer service with your order details to initiate the process.

How do I use the shampoo and conditioner?
Wet your pet’s coat, apply the shampoo, lather gently, rinse thoroughly, and follow with conditioner for best results.
How often should I use the spray or deodorizer?
The spray can be used daily for freshness, while the deodorizer is recommended after grooming or when needed.
Are the fragrances safe for pets?
Yes, Petsologist’s “Scent-sational Collection” uses scientifically tested, pet-safe fragrances that are long-lasting but gentle.

How can I contact Petsologist?
You can reach out via the Contact page on Petsologist.com or email the support team directly.
Do you offer wholesale or bulk orders?
Yes, wholesale inquiries can be made through the contact form for partnerships or bulk purchases.